Member Agent

Summary:

 

New Lab supports entrepreneurs who are defining the future of technology and human experience. Based in the Brooklyn Navy Yard, New Lab provides the tools and community that unite and support 600+ innovative entrepreneurs, designers, and engineers representing over 120 companies in a variety of fields—including robotics, A.I., urban technology, and energy—and fosters collaboration and advancement across disciplines.

 

New Lab is seeking a highly enthusiastic and organized Member Agent to join its Operations Team, reporting directly to the Director of Time & Space, who oversees all New Lab operations. The Member Agent is an important public-facing position that serves as the first point of contact for members and guests. A reliable and trusted asset for the New Lab community, the Member Agent supports members, visitors, and partners as well as the events and special programming.

 

This position is ideal for a recent college graduate seeking to work in a highly collaborative and multidisciplinary environment—with preferred consideration to those who studied or have experience in hospitality or business administration. Crucial to this role are strong organizational skills, a talent for clear communication, a strong sense of being a team player, the ability to think critically, a sense of hospitality, attention to detail, and a willingness to assist and support ongoing initiatives. This role offers a unique opportunity to learn and grow within the organization.

 

Responsibilities

  • Promptly addressing member requests in person, via email, phone, social media and our in-house customer service platform
  • Onboarding and conducting orientation for new members and staff
  • Managing the use of space and resources
  • Welcoming and greeting guests
  • Leading tours for various audiences
  • Answering and directing phone calls
  • Helping create, maintain and manage information systems
  • Assisting with data collection, analysis and reporting
  • Assisting New Lab staff with general administrative tasks
  • Assisting with special projects as needed

 

Skills And Experience

  • High-energy, positive and passionate about providing high-quality customer service
  • Feels comfortable working in a fast-paced and evolving work environment where demands and priorities can shift quickly
  • Is able to prioritize and handle multiple demands with elegance and composure
  • Excellent oral and written communication skills
  • Excellent time-management skills
  • Detail-oriented
  • Strong interest in entrepreneurship, innovation, and technology
  • Takes initiative to acquire new skills in order to improve performance
  • Is excited to learn about developments in technology, science and culture
  • Is willing to work outside of his/her comfort zone
  • Experience in hospitality, community management or an administrative role
  • Is able to demonstrate experience with MS Excel and Google Drive Applications
  • Familiarity with Adobe & Google Suites preferred
  • Experience working with Zendesk and Salesforce is a plus

 

Requirements

  • College degree or equivalent experience
  • 1-3 years of experience in a customer-facing position
  • Preference will be given to candidates with a background in hospitality

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