ABOUT NEWLAB

Our focus is on scaling new ideas and transformative technologies to solve the world’s greatest challenges. We support our community of entrepreneurs, engineers, scientists, and inventors through investment, venture building, and innovation studios, which drive structured collaboration and pilot activity with industry and government partners, working to fill the hope gap between the promise of technology and societal needs.

 

ABOUT THE ROLE

We are seeking an extraordinary individual to lead our front desk and reception area at Newlab HQ.  In particular, we seek someone who is a mountain of moxie. An individual with a 10-foot energy field that radiates life and joy.  Someone who loves hospitality, conversation, and connection. Ultimately, we are seeking someone who sees the front desk area as a magical place that can transform experiences, foster connection, and invite possibility with amazing entrepreneurs working on some of the world’s greatest challenges.

THE CANDIDATE

Passions and Zones of Genius

  • Experience: Minimum 2 years previous customer service related experience. 
  • Flexibility: We look for flexibility and a positive attitude in managing shifting daily priorities and high volume of guests. 
  • People Person: The best part of serving others is creating experiences for them that go beyond the expected. 
  • Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required. 
  • Multi-tasker: Knows how to multitask while ensuring consistent and elevated guest experiences and accuracy. 
  • Technology and Tools: Proficient in a range of information technology tools and platforms.
  • Physical Activity: Ability to adequately perform required job functions including being able to lift up to 40 lbs., bend and move in such a way as to perform job tasks in a safe and approved manner, and stand for periods of time.
  • A total badass

THE ROLE

Hospitality

  • Create a unique and inviting experience as someone enters Newlab HQ.  
    • Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure, and respond promptly with your personal spirit, however busy and whatever time of day! 
    • Create memorable experiences with a warm, welcoming personality. 
    • Take initiative to proactively address guest needs and answer questions. 
    • Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcome and productive. 
    • Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs. 
    • Enjoy multitasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. 
    • Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Creativity

  • We encourage this role to challenge the dogma for what a front desk experience is and create anew. Inviting creative expression that celebrates the heartbeat of Newlab is highly encouraged. The role is a white canvas for creativity. 

Utility

  • Ensure that we are executing key functions required in this role.
    • Track all visitors, including vendors, visiting employees, and guests. 
    • Manage parking, vehicle logs, and records. 
    • Coordinate security access cards for employees and vendors. 
    • Welcome event guests and assist with printing visitor badges.  
    • Assist with tracking employee on-boarding/off-boarding processes. 
    • Manage incoming and outgoing courier and other packages or mail as required. 
    • Support the annual management plan by accomplishing key performance indicators. 
    • Perform ad hoc facilities assignments as needed.

Internal Collaboration

  • Work closely with Facilities and Brand/Community team to create the most dynamic and effective front desk/reception experience.

REPORTING STRUCTURE

Role reports to Director of Facilities

COMPENSATION & BENEFITS

  • Competitive salary
  • Newlab equity
  • Health, dental, and vision insurance
  • Generous paid time off
  • Professional development stipend
  • Unique opportunity to meet amazing entrepreneurs working on some of the worlds greatest challenges